At Rinsenity, we’re committed to getting your order to you as quickly and smoothly as possible. This Shipping Policy explains how order processing, shipping, tracking, and delivery work for orders placed on our website.
Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays). During periods of high order volume, promotions, or carrier delays, processing may take a little longer. If this happens, we appreciate your patience and understanding.
Order processing time is separate from shipping/delivery time.
Our products are currently fulfilled through our international fulfillment partners and may ship from overseas warehouses. Estimated delivery times (after processing) are:
Delivery times are estimates only and are not guaranteed, as carrier delays, customs processing, weather, and local delivery conditions can affect transit times. You will see the most accurate shipping estimate available at checkout (when applicable).
If you need to change or cancel your order, please contact us as soon as possible at support@rinsenity.com. We can only guarantee changes/cancellations before your order has been processed or shipped.
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@rinsenity.com and include photos of the item and packaging so we can assist you promptly.
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are determined by your local customs authority and are the customer’s responsibility unless otherwise stated at checkout.
Response Time: We aim to respond within 24–48 business hours
Once your order ships, you’ll receive a shipping confirmation email with your tracking information.
Please allow 1–5 business days for tracking updates to appear after your tracking number is issued (some carriers require time to scan and update tracking events).
If you can’t find your shipping email, please check your spam/junk folder first.
If your order contains multiple items, they may ship separately depending on product availability, warehouse location, or supplier logistics. If this happens, you may receive multiple tracking numbers.
We work with trusted shipping partners and local last-mile carriers to deliver orders safely and efficiently. Carrier selection may vary by destination.
Please make sure your shipping address is correct before placing your order.
Rinsenity is not responsible for delays or delivery issues caused by:
If you notice an address error, contact us as soon as possible at support@rinsenity.com. We’ll do our best to help before your order ships.
While we do everything we can to ensure on-time delivery, delays can occasionally occur due to factors outside our control (for example: courier disruptions, customs delays, weather, or local carrier issues). If your order is delayed, marked delivered but not received, or appears lost, please contact us at support@rinsenity.com and we’ll help you investigate and work toward a resolution.
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