Frequently Asked Questions
When will my order ship?
Orders are typically processed in 1–3 business days. Once your order ships, you’ll receive a confirmation email with tracking.
How long does delivery take?
Estimated delivery is 7-12 business days after shipping, depending on your location and carrier conditions. During busy periods, delivery may take a little longer.
How do I track my order?
As soon as your order ships, we email you a tracking link. You can also track anytime on our Track Order page using your order number and email.
What if my package is delayed or tracking isn’t updating?
Tracking can take 24–72 hours to update after shipment. If your tracking hasn’t updated after 5 business days, reach out and we’ll help.
How do I contact support?
Email us at support@rinsenity.com and include your order number (if you have one). Our support team typically replies within 24–48 hours on business days.